Dupla Privacy Policy

Effective Date: 1 August 2026

Last Updated: 1 August 2026

This Privacy Policy explains how Dupla collects, uses, stores, shares, discloses, protects, and otherwise processes personal data when users access or use the Dupla mobile application, website, landing page, support channels, tournament services, payment-related features, community features, and any other service connected to Dupla.

This Privacy Policy applies to all Dupla users, including players, tournament organizers, court owners, visitors, and any person who interacts with Dupla’s services.

By creating an account, accessing Dupla, registering for a tournament, creating a tournament, using payment or wallet features, uploading content, or otherwise using our services, you confirm that you have read and understood this Privacy Policy.

1. Who We Are

Dupla is a padel tournament platform designed to help players discover, register for, and participate in padel tournaments. Dupla also allows organizers to create and manage tournaments, court owners to view and manage tournament-related court activity, and users to engage with tournament history, rankings, partner matching, notifications, media, and community features.

For the purposes of this Privacy Policy, the terms “Dupla,” “we,” “us,” and “our” refer to:

Commercial Name: Dupla

Email: support@dupla-padel.com

Website: https://dupla-padel.com

Where applicable data protection laws apply, Dupla may act as a data controller for the personal data it determines how and why to process, and as a data processor where it processes data on behalf of another party.

2. Scope of This Privacy Policy

This Privacy Policy applies to information processed through:

· The Dupla mobile application

· The Dupla website or landing page

· User registration and login

· Player profiles

· Organizer profiles

· Court owner profiles

· Tournament listings and registrations

· Partner matching and waiting list features

· Tournament draws, brackets, fixtures, scores, and rankings

· Ratings, reviews, feedback, and support requests

· Payment, refund, payout, and wallet-related features

· Notifications and communications

· News feed, posts, photos, videos, and other user-generated content

· Analytics, security, fraud prevention, and service-improvement tools

This Privacy Policy does not apply to third-party websites, apps, payment gateways, social media platforms, or external services that Dupla does not own or control. Those third parties may have their own privacy policies.

3. Definitions

For clarity in this Privacy Policy:

Personal Data means any data relating to an identified or identifiable natural person.

Processing means any operation performed on personal data, including collection, recording, storage, organization, use, disclosure, transfer, deletion, or restriction.

User means any person who accesses or uses Dupla, including players, organizers, court owners, visitors, and support contacts.

Player means a user who uses Dupla to discover, register for, or participate in padel tournaments.

Organizer means a user who creates, manages, or administers tournaments through Dupla.

Court Owner means a user who owns, manages, represents, or is associated with a court listed or used for tournaments through Dupla.

Tournament Data means data related to tournament creation, registration, teams, partners, fixtures, scores, rankings, results, media, payments, refunds, and tournament history.

Payment Provider means a third-party provider used to process payments, refunds, wallet transactions, payouts, or payment confirmations.

4. Personal Data We Collect

We collect personal data depending on the type of account you create, the features you use, and how you interact with Dupla.

4.1 Account and Identity Data

We may collect:

· Full name

· Username or display name

· Mobile number

· Email address

· Password or authentication credentials

· One-time password verification data

· Profile photo

· Date of birth or age category

· Gender, where needed for tournament eligibility or tournament type

· City, area, or preferred playing location

· User type, such as player, organizer, or court owner

· Account status, verification status, suspension status, or deletion status

4.2 Player Data

For players, we may collect and process:

· Player level

· Level questionnaire answers

· Level recalculation results

· Tournament registration history

· Partner selections, partner invitations, approvals, rejections, and cancellations

· Waiting list status

· “Looking for partner” status

· Team information

· Match attendance status

· Match results and scores

· Tournament performance

· Ranking points

· Leaderboard position

· Win/loss history

· Score difference and other ranking criteria

· Tournament ratings and experience feedback

· Disciplinary records, if applicable, such as misconduct reports or bans from future tournaments

4.3 Organizer Data

For organizers, we may collect and process:

· Organizer name or tour name

· Organizer logo and profile photo

· Organizer bio and profile information

· Contact details

· Verification information

· Tournament creation details

· Tournament date, time, location, entry fee, court fee, prize pool, rules, level requirements, gender requirements, age category, and maximum team capacity

· Tournament draw setup choices

· Group-stage and knockout-stage management data

· Match start confirmations

· Score entries and score corrections

· Tournament media posts

· Organizer ratings and user feedback

· Financial records related to organizer fees, collections, refunds, payouts, or settlements

4.4 Court Owner Data

For court owners, we may collect and process:

· Court name

· Court owner or representative name

· Court profile details

· Court address, area, and location

· Contact details

· Court photos or media

· Hosted tournament calendar

· Tournament activity hosted at the court

· Financial records related to court fees, settlements, refunds, or payouts

4.5 Tournament and Competition Data

We may collect and process tournament-related data, including:

· Tournament names and details

· Registration records

· Team and partner data

· Waiting list records

· Draws, groups, fixtures, brackets, rounds, and knockout stages

· Match start times and match timers

· Scores, score corrections, forfeits, and late-arrival outcomes

· Qualifier status, elimination status, and final standings

· Winner and runner-up data

· Tournament history and performance statistics

· Rankings and leaderboard data

· Notifications linked to tournament activity

Some tournament data may be visible to other users because tournament results, rankings, brackets, winner posts, and competitive history are part of Dupla’s core service.

4.6 Payment, Wallet, Refund, and Payout Data

Where payment-related features are available, we may collect and process:

· Payment status

· Entry fee amount

· Payment reference number

· Payment confirmation

· Refund status

· Wallet balance

· Wallet transaction history

· Payout or settlement records

· Organizer fee records

· Court fee records

· Prize pool-related records

· Transaction date and time

· Related tournament, team, player, organizer, or court details

Dupla may use third-party payment providers to process payments. Dupla does not intend to store full card numbers, CVV codes, or other highly sensitive payment credentials unless legally permitted and operationally required. Payment providers may process payment data under their own terms and privacy policies.

4.7 User-Generated Content

We may collect content that users upload, submit, publish, or send through Dupla, including:

· Profile photos

· Court photos

· Tournament photos

· Tournament videos

· Winner and runner-up posts

· Comments, captions, ratings, reviews, and feedback

· Support messages

· Reports or complaints

· Any other content voluntarily submitted through Dupla

You are responsible for ensuring that any content you upload or submit does not violate the privacy, intellectual property, image rights, or other rights of any third party.

4.8 Device, Usage, and Technical Data

We may automatically collect technical and usage data, including:

· Device type and model

· Operating system

· App version

· Browser type, if using the website

· IP address

· Device identifiers

· Advertising identifiers, where permitted and consented to where required

· Session logs

· Login activity

· Feature usage

· Clicks, screens viewed, and app interactions

· Crash reports

· Error logs

· Performance data

· Security logs

· Approximate location inferred from IP address or selected user preferences

4.9 Location Data

We may process location-related data to provide tournament discovery, court discovery, relevant listings, maps, nearby events, and location-based filters.

Location data may include:

· City or area selected by the user

· Preferred playing location

· Tournament location

· Court location

· Approximate location based on IP address

· Precise device location, only where the app requests it and the user grants permission through the device settings

You may disable location permissions from your device settings, but some location-based features may not work properly.

4.10 Communications and Support Data

When you contact Dupla, we may collect:

· Name and contact details

· Messages, emails, or support tickets

· Complaint details

· Screenshots or files you provide

· Call or chat records, if support channels include such features

· Internal notes needed to resolve your request

4.11 Marketing and Campaign Data

Where applicable, we may process:

· Marketing preferences

· Referral information

· Campaign source

· Waitlist signup data

· Landing page form submissions

· Social media or advertising interaction data

· Consent records related to marketing communications

You may opt out of non-essential marketing communications where legally required or where Dupla provides such options.

5. How We Collect Personal Data

We may collect personal data:

· Directly from you when you create an account or update your profile

· When you register for or create tournaments

· When you interact with other users through app features

· When you upload content

· When organizers or court owners enter tournament-related information

· When payment providers send payment or refund confirmations

· Automatically through app, website, analytics, security, and logging tools

· From third-party service providers, where legally permitted

· From reports, complaints, ratings, or feedback submitted by users

6. Why We Use Your Personal Data

We use personal data for the following purposes:

6.1 Account Creation and User Verification

We use personal data to create accounts, verify users, authenticate logins, recover accounts, prevent duplicate or fraudulent accounts, and manage user access.

6.2 Providing Dupla’s Core Services

We use personal data to operate Dupla’s core features, including tournament discovery, tournament registration, partner matching, waiting lists, team formation, tournament draws, fixtures, scores, rankings, leaderboards, tournament history, and notifications.

6.3 Tournament Management

We use tournament data to allow organizers to create tournaments, manage registrations, confirm teams, generate draws, enter scores, manage group-stage and knockout-stage progress, post results, and publish tournament media.

6.4 Court Owner Functionality

We use court-related data to allow court owners to view hosted tournaments, calendar activity, financial information, and tournament-related updates linked to their courts.

6.5 Payments, Refunds, Wallets, and Settlements

We use payment-related data to process entry fees, confirm payments, manage refunds, maintain wallet balances, support payout or settlement flows, resolve payment disputes, and keep financial records.

6.6 Rankings, Level Calculation, and Fair Competition

We use match results, tournament history, performance data, ratings, and other relevant criteria to calculate or update player levels, ranking points, leaderboard positions, and fair tournament eligibility.

6.7 Notifications and Service Communications

We use personal data to send notifications and communications about partner requests, registration status, waiting list status, payment reminders, refunds, tournament cancellations, draw completion, match reminders, match results, qualification, elimination, ranking changes, level recalculation, winner posts, app updates, and support responses.

6.8 Safety, Integrity, and Fraud Prevention

We use personal data to detect, investigate, and prevent fraud, misuse, cheating, fake accounts, payment abuse, harassment, misconduct, security threats, unauthorized

access, and violations of Dupla’s rules or Terms and Conditions.

6.9 Support and Dispute Resolution

We use personal data to respond to support requests, investigate complaints, resolve tournament disputes, review payment issues, handle score or registration issues, and enforce platform rules.

6.10 Analytics and Service Improvement

We use data to understand how users interact with Dupla, improve app performance, fix bugs, optimize tournament flows, improve user experience, and develop new features.

6.11 Legal and Regulatory Compliance

We use personal data to comply with applicable laws, regulations, court orders, tax obligations, accounting rules, data protection requirements, law enforcement requests, and other legal obligations.

6.12 Marketing and Growth

Where legally permitted, we may use contact, campaign, or usage data to send promotional communications, app updates, tournament recommendations, waitlist updates, or marketing messages. Users may opt out of non-essential marketing communications where available or required by law.

7. Legal Basis for Processing

Where applicable law requires a legal basis, Dupla may process personal data based on one or more of the following:

· Consent: where you agree to the processing, such as optional marketing, certain device permissions, or certain location features.

· Contractual necessity: where processing is necessary to provide Dupla’s services, manage your account, register you for tournaments, process payments, or perform our Terms and Conditions.

· Legal obligation: where processing is required to comply with laws, regulations, accounting requirements, tax rules, court orders, or lawful authority requests.

· Legitimate interest: where processing is necessary for platform security, fraud prevention, dispute resolution, service improvement, tournament integrity, user safety, or business operations, provided such interests do not override your fundamental rights and freedoms.

· Protection of vital interests: where necessary to protect the health or safety of a user or another person.

Where processing is based on consent, you may withdraw consent where legally permitted. Withdrawal of consent does not affect processing that occurred before withdrawal and may affect your ability to use certain features.

8. Profile Visibility and Public Information

Dupla includes community and competition features. Depending on your account type, privacy settings, and feature usage, some information may be visible to other users, including:

· Name or display name

· Profile photo

· Bio

· Player level

· Ranking and points

· Tournament history

· Match results

· Winner or runner-up status

· Followers and following

· Organizer profile and rating

· Court profile and location

· Tournament listings

· Team or partner information related to a tournament

· Public posts, photos, or videos

Tournament results, rankings, draws, fixtures, and winner posts may be visible to users because they are part of Dupla’s core tournament and community experience.

6. Notifications

Dupla may send push notifications, in-app notifications, emails, SMS messages, or other communications where applicable.

Notifications may include:

· New tournament announcements

· Tournament registration updates

· Partner requests and approvals

· Waiting list updates

· Payment reminders

· Payment confirmations

· Refund updates

· Draw completion

· Group-stage and knockout-stage updates

· Match reminders

· Match results

· Qualification or elimination updates

· Ranking and level changes

· Winner and runner-up posts

· Organizer reminders

· Court owner updates

· Security alerts

· Support responses

· Service or policy updates

You may control certain notifications through your device settings or in-app settings. Essential service, security, payment, legal, and account-related communications may still be sent even if you disable optional notifications.

10. Sharing and Disclosure of Personal Data

We do not sell personal data.

We may share or disclose personal data as described below.

10.1 With Other Users

We may share limited user information with other users where needed for app functionality, including profiles, tournament registrations, partner matching, team formation, waiting lists, rankings, match results, tournament history, posts, and public tournament activity.

10.2 With Tournament Organizers

When a player registers for a tournament, Dupla may share relevant player, team, partner, registration, payment status, attendance, and eligibility information with the organizer so the organizer can manage the tournament.

10.3 With Court Owners

Where a tournament is hosted at a court, Dupla may share or display relevant tournament details, calendar activity, court-related information, and financial information to the relevant court owner or court representative.

10.4 With Payment Providers

We may share payment-related information with payment providers to process payments, refunds, wallet transactions, payouts, settlement records, and payment dispute handling.

10.5 With Technology and Service Providers

We may share personal data with trusted service providers who help us operate Dupla, including:

· Cloud hosting providers

· Database providers

· Analytics providers

· Payment providers

· Notification providers

· SMS or email providers

· Customer support tools

· Fraud prevention providers

· Security providers

· Legal, accounting, audit, and compliance advisors

· Marketing and campaign tools, where applicable

These providers may only process personal data as needed to provide services to Dupla and must protect the data according to applicable requirements and contractual obligations.

10.6 With Authorities or for Legal Reasons

We may disclose personal data where required or permitted by law, including to:

· Comply with legal or regulatory obligations

· Respond to court orders or lawful authority requests

· Cooperate with law enforcement

· Protect the rights, property, and safety of Dupla, users, organizers, court owners, or the public

· Investigate fraud, misuse, misconduct, security incidents, or rule violations

· Enforce Dupla’s Terms and Conditions

10.7 Business Transfers

If Dupla is involved in a merger, acquisition, financing, restructuring, sale of assets, investment transaction, or similar business event, personal data may be transferred as part of that transaction, subject to appropriate safeguards and applicable law.

11. Payments and Third-Party Payment Providers

Payments, refunds, wallet features, and payouts may be handled by third-party payment providers. When you use a payment-related feature, the payment provider may collect, process, and store certain payment information under its own privacy policy and terms.

Dupla may receive information from payment providers, including transaction status, payment reference, refund status, payment method type, amount, date, and related account or tournament information.

Users should review the privacy policy of the relevant payment provider before completing a payment.

12. Cookies, Tracking Technologies, and Analytics

Dupla’s website, landing page, or app may use cookies, software development kits, pixels, analytics tools, crash reporting tools, or similar technologies to:

· Keep users signed in

· Remember preferences

· Improve app and website performance

· Understand feature usage

· Measure campaigns

· Diagnose technical errors

· Prevent fraud or misuse

· Improve security

Where required, Dupla will request consent for non-essential cookies or tracking technologies. You may be able to control cookies through browser settings and certain tracking permissions through device settings.

13. Advertising and Marketing

Dupla may use marketing tools to promote the app, measure campaigns, understand acquisition sources, and communicate with users about tournaments, app updates, offers, or events.

Where legally required, we will obtain consent before sending marketing communications or using data for certain advertising purposes. You may opt out of non-essential marketing communications through available unsubscribe links, app settings, or by contacting us.

Dupla does not intend to sell personal data to advertisers.

14. Automated Processing, Rankings, and Level Recalculation

Dupla may use automated or semi-automated systems to support app functionality, including:

· Player level assessment

· Player level recalculation

· Tournament eligibility checks

· Partner and waiting list status

· Tournament draw generation

· Match and bracket progression

· Ranking and leaderboard calculations

· Fraud or misuse detection

These systems are used to provide fair and efficient tournament operations. If you believe an automated result is incorrect, such as level recalculation, ranking, eligibility, or tournament status, you may contact Dupla support for review where applicable.

15. User Content, Photos, Videos, and Image Rights

By uploading or submitting content to Dupla, including photos, videos, profile photos, tournament media, captions, reviews, or comments, you confirm that:

· You have the right to upload and share the content.

· The content does not violate the privacy, image rights, intellectual property rights, or other rights of any person.

· The content does not contain unlawful, abusive, offensive, misleading, or harmful material.

· Dupla may display the content within the app, website, news feed, tournament pages, profiles, and related promotional or operational features, subject to Dupla’s Terms and Conditions.

If a person believes that content uploaded to Dupla violates their rights or privacy, they may contact us using the contact details in this Privacy Policy.

16. Data Retention

Dupla keeps personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

· Account status

· Tournament history

· Payment, refund, wallet, or payout records

· Legal, tax, and accounting requirements

· Fraud prevention and security needs

· Dispute resolution

· Support history

· Platform integrity and historical tournament records

After your account is deleted, Dupla may delete, anonymize, or restrict access to your personal data, except where retention is necessary for legitimate reasons, including legal compliance, accounting records, payment disputes, fraud prevention, safety, disciplinary records, or maintaining accurate tournament history and rankings.

17. Account Deletion and Data Deletion

Users may request deletion of their Dupla account through the in-app account deletion option, if available, or by contacting Dupla using the contact details in this Privacy Policy.

When an account deletion request is accepted, Dupla will delete or anonymize personal data associated with the account, except where retention is necessary for:

· Legal or regulatory compliance

· Tax, accounting, or financial records

· Payment, refund, wallet, or payout history

· Fraud prevention or security investigations

· Dispute resolution

· Enforcement of Dupla’s Terms and Conditions

· Tournament integrity, historical results, rankings, and records

· Protecting the rights and safety of Dupla, users, organizers, court owners, or third parties

Deleting your account may not automatically delete content or information that has already been shared with other users, appeared in tournament results, or formed part of historical tournament records. Where possible and appropriate, Dupla may anonymize or remove personal identifiers from retained records.

18. Your Data Protection Rights

Subject to applicable law and legal limitations, you may have the right to:

· Know whether Dupla processes your personal data

· Access your personal data

· Request a copy of your personal data

· Correct, complete, or update inaccurate data

· Request deletion of your personal data

· Withdraw consent where processing is based on consent

· Object to certain processing activities

· Restrict processing to a specific purpose

· Request that processing be stopped where legally applicable

· Be informed of certain personal data breaches where required by law

· Submit a complaint to the competent data protection authority, where applicable To exercise any of these rights, contact us at: support@dupla-padel.com

We may need to verify your identity before responding to a request. Some requests may be refused, restricted, or delayed where permitted by law, including for security, fraud prevention, legal compliance, payment records, dispute resolution, or tournament integrity.

16. Security

Dupla uses reasonable technical, organizational, and administrative safeguards to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These safeguards may include access controls, encryption where appropriate, authentication controls, monitoring, internal policies, and service-provider safeguards.

However, no online service, mobile application, website, database, or transmission method is completely secure. Users are responsible for keeping their login credentials confidential and for notifying Dupla immediately if they suspect unauthorized access to their account.

20. Data Breaches

If Dupla becomes aware of a personal data breach that may affect users, Dupla will take appropriate steps to investigate, contain, and remediate the breach.

Where required by applicable law, Dupla may notify the relevant authority and affected users within the legally required period and provide information about the incident, the affected data, potential consequences, and recommended protective steps.

21. International Data Transfers

Dupla may store or process personal data in countries other than Egypt, depending on the location of hosting providers, cloud infrastructure, analytics providers, support providers, payment providers, or other service providers.

Where personal data is transferred internationally, Dupla will take steps required by applicable law to ensure appropriate protection, which may include contractual safeguards, user consent where required, or other lawful transfer mechanisms.

22. Children and Minors

Dupla is not intended for use by children below the minimum age permitted by applicable law to use online services without parental or guardian consent.

If minors are allowed to participate in tournaments, Dupla may require parental or guardian consent and may apply additional restrictions to protect minors’ data.

If Dupla becomes aware that it has collected personal data from a child or minor without required consent, Dupla will take appropriate steps to delete, restrict, or otherwise handle that data in accordance with applicable law.

23. Third-Party Links and Services

Dupla may contain links to third-party websites, payment pages, social media pages, maps, communication tools, or other external services. Dupla is not responsible for the privacy practices, security, content, or policies of third-party services.

Users should review the privacy policies and terms of any third-party service before using it or submitting personal data.

24. Changes to This Privacy Policy

Dupla may update this Privacy Policy from time to time to reflect changes in the app, services, legal requirements, business operations, payment flows, technology, or data practices.

When we update this Privacy Policy, we will update the “Last Updated” date. If changes are material, Dupla may notify users through the app, email, website, or another appropriate method.

Your continued use of Dupla after the updated Privacy Policy becomes effective means that you acknowledge the updated Privacy Policy.

25. Contact Us

If you have any questions, requests, complaints, or concerns about this Privacy Policy or Dupla’s handling of personal data, please contact us at:

Email: support@dupla-padel.com

Website: https://dupla-padel.com

26. Important Legal Note

This Privacy Policy is prepared for Dupla’s current expected product structure and should be reviewed by qualified legal counsel before publication, especially before launching payments, wallets, payouts, minors’ participation, advertising tracking, cross-border data transfers, or submission to the App Store or Google Play.